Receptionist/Administrator
We are seeking a Receptionist/Administrator to join our team.
Who are we?
Machins Solicitors is a leading regional multi-services law firm offering legal advice across both commercial and private client sectors, with our client base ranging from individuals, sole traders, SMEs, national, international businesses and multinational corporations.
When you join Machins Solicitors you become part of a great team, where a collaboration of friendly people and inclusive culture makes us a great place to work. We take pride in our diverse workforce of around 120 staff across our two offices in Hertfordshire and Bedfordshire, representing a wide range of backgrounds, talents, and routes into the legal profession. We are committed to supporting our employee’s growth, providing opportunities to develop their core skills and to progress in their chosen careers. We also understand the value of work life balance, recognising that all staff need to enjoy their life at work as well as outside the office.
Key responsibilities
As a member of the team responsibilities will include:
- Welcoming clients, visitors and staff attending the Luton office
- Following visitor sign in procedures when visitors arrive for meetings
- Monitoring of the suite of meeting rooms to ensure they are kept tidy and in good working order for all meetings
- Provision of appropriate refreshments within the meeting rooms as and when requested
- Supporting the setup of meeting rooms and catering for client and/or staff events
- Assist with meeting room bookings
- Answering and directing incoming calls across both offices
- Directing of enquiries to the relevant departments
- Ensure attendance registers are printed and updated accordingly
- Responsibility for incoming and outgoing post and arranging distribution of post internally.
- Dealing with incoming deliveries
- Management of the Franking machine and liaison with Royal Mail
- Managing the ordering of stationary for Luton and Berkhamsted office
- Support in the ordering of supplies for the Berkhamsted office
- Binding of relevant documents
- Support with laminating activities
- Support with file retrievals from off-site storage
- Scanning, preparing and photocopying documents
- Ensure reception area is neat and tidy at all times
- Ad hoc administrative project work
- General administrative duties
To be successful for this position, you must have/be:
- Previous experience in a similar role would be ideal but experience in a customer facing role would be beneficial
- Enjoy a high level of interaction with clients, staff and visitors displaying a welcoming and professional approach at all times
- Friendly and professional manner
- Excellent verbal and written communication skills
- Excellent telephone manner
- Confidentiality, discretion and diplomacy with the ability to deal tactfully and diplomatically with a wide range of people
- Excellent time management skills demonstrating the ability to organise and manage changing priorities on an ongoing basis
- Ability to demonstrate a courteous, helpful and service-orientated manner both in person and on the phone
- Ability to work both autonomously and within a team with a positive ‘can-do’ attitude and strong interpersonal skills
- Efficiency, reliability and flexibility
- Ability to use initiative when required
- Proven IT skills, including MS Word, Outlook and Excel
- A valid driving licence would be advantageous
What does Machins offer?
- Competitive salary
- Staff introduction bonus
- 25 days holiday
- Auto enrolment salary sacrifice pension scheme
- Death in service benefit
- Cycle to work scheme
- Long service awards
- Cash health plan as from time to time offered
- Enhanced sick pay
- Free eye tests
- Paid Flu vaccinations
- Discounted legal advice across all Departments
- Opportunities to participate in company sponsored charitable events
Details
- Luton, Dunstable Road
- Full Time– 09:00 to 17:30 Monday to Friday (Flexibility with working hours to cover team annual leave would be an advantage)
How to apply and the interview process
We are looking to recruit for this position as soon as possible. To apply please send your send your current C.V. together with a covering letter to [email protected]
Closing date for applications will be 21st April 2025 and first stage interviews will be held the following week.
We may close this advertisement early if we receive a high volume of suitable applications.
