Consumer Disputes

A “consumer” is defined under the Consumer Rights Act 2015 as being “an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession”. Essentially, a person is a consumer if they are not acting in the course of business.

Talk to one of our friendly and experienced team on 01582 514000

If you are a consumer and have entered into a contract or agreement with a business (often known as a “B2C” or a “business to consumer” contract), certain provisions of the Consumer Rights Act will automatically be implied into the contract by virtue of your status as a consumer.

Some important provisions of the Consumer Rights Act 2015 include:

Goods must be of satisfactory quality (s9);
Goods must be fit for a particular purpose if the consumer makes that purpose known (s10);
Services must be performed with reasonable care and skill (s49);
If no time is stated, services must be performed within a reasonable time (s52).

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There are also important provisions that govern a consumer’s right to reject goods, right to demand services to be re-done, and any price reductions that should be taken into account.

We regularly advise consumers of their rights and options, risks, and what solutions or remedies may be available to them.

Our recent experience includes:-

Advising in a claim against a ‘cowboy’ builder who inflicted over £20,000 worth of damage when carrying out work on a property;
Successfully obtaining a CCJ for the purchaser of a vehicle which was found to be highly defective and unsafe upon purchase; and
Advising a vehicle retailer in relation to spurious claims made.