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Many business websites breaching consumer protection law

Posted: 12th November 2012   In: Dispute Resolution

Businesses are being urged to make sure their websites comply with consumer protection law ahead of the Christmas period.

The warning from the Office of Fair Trading (OFT) comes after it carried out a review of 156 websites to check if any were in breach of the Distance Selling Regulations (DSRs).

It found that 62 online retailers may not be in line with consumer protection law. For the most part, the websites did comply with the DSRs, but certain worrying trends emerged. Key areas of concern that the OFT raised with retailers include:

Businesses risk action from the OFT or the Local Trading Standards Service if they don’t ensure their websites comply with regulations.

Cavendish Elithorn, Senior Director of the Goods and Consumer Group at OFT, said: “The OFT recognises that most businesses want to play fair with their customers and to comply with the law.

“We encourage all online retailers to check their websites so customers can be confident their rights are being respected when they shop online.”

Please contact Clare Jones if you would like any more information about consumer protection law.